Shipping Policy

Shipping Policy

Shipping Policy — Volt Harbor Supply

Last updated: August 27, 2026

Volt Harbor Supply ships products ordered through voltharbor.shop to customers across the United States. This policy explains what shipping costs, how quickly orders are prepared and delivered, and what happens if a delivery does not go as planned. If you have a shipping question at any point, our support team is ready to help before and after the order.

Shipping Charges and Free Shipping Threshold

• Free standard shipping on orders over $45.00.
• Standard shipping: $8.00 for orders at or below that threshold.

The shipping threshold is calculated on your order total at checkout, and the applicable charge is shown clearly before you complete your purchase. Please note that coupon eligibility and discount codes such as SAVE15 follow checkout rules and do not change the shipping calculation itself.

Order Confirmation and Address Accuracy

When you place an order, you will receive an order confirmation with the details of your purchase, including the shipping address you provided. Please review that address carefully. Volt Harbor Supply ships to the address entered at checkout, and we are unable to redirect packages once they have been handed to the carrier.

If you notice an address error after ordering, contact us as soon as possible. Our shipping support team can make address changes before dispatch; once a package is with the carrier, changes are no longer possible and we will help you explore other options such as carrier-side solutions where available.

Processing, Tracking, and Delivery

Orders are prepared for fulfillment and handed to our carrier partners in the normal course of business. Once your order ships, tracking information is issued so you can follow the package from dispatch to delivery.

If your order contains multiple items that ship separately, you may receive more than one tracking number, and portions of your order may arrive at different times. This is normal for split shipments and does not affect your order total or shipping charge.

Carrier Events, Delays, and Failed Delivery

Delivery times can occasionally be affected by carrier events beyond our control, such as weather disruptions, high carrier volume, or incorrect delivery attempts. If a carrier reports a delay or a failed delivery attempt, the carrier will typically leave a notice and either retry delivery or hold the package for pickup, depending on carrier procedure.

If your tracking shows an exception, a failed delivery, or no movement for an extended period, please reach out to us. We will verify the order status and tracking timeline, contact the carrier on your behalf for exceptions or loss claims, and arrange a reshipment or coordinate a refund for confirmed lost packages.

Missing or Damaged Packages

If your package never arrives, or arrives damaged or with items missing, please contact us promptly so we can investigate. To help our team resolve your case efficiently, include the following in your message:

• Your order number and the shipping address on file
• The carrier tracking number, if one has been issued
• A description of the delivery issue, including any carrier notice you received
• Relevant photos if the question involves the item's condition or contents

Shipping Support and How We Handle Requests

Dedicated shipping support is available at shipping@voltharbor.shop. The shipping support department handles tracking questions, delivery exceptions, and carrier follow-up; address changes before dispatch and lost-package investigations; and clarification of shipping cost thresholds and fulfillment timing expectations.

When you write to us, we follow a clear handling process:

• We verify the order status and tracking timeline
• We contact the carrier on your behalf for exceptions or loss claims
• We arrange reshipment or coordinate a refund for confirmed lost packages

Response Times and Service Window

Our human support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays. Messages received outside the service window are queued and answered in the order received at the start of the next business day. Orders and checkout functions remain available 24/7; only support responses follow the window.

Shipping support responds within one business day during the service window. If a case involves repeated carrier failures or a dispute over the application of threshold fees, it escalates to the after-sales department and the fulfillment coordinator for resolution.

General Inquiries and Escalation

For general questions that are not specifically shipping-related, you can always reach us at support@voltharbor.shop. General inquiries are classified and routed to the appropriate specialist track, and you will receive an initial response — either an answer or a named specialist handoff — with follow-up until you confirm the issue is resolved. Unresolved general cases escalate to the after-sales department lead; cases involving suspected non-genuine items or safety concerns escalate directly to quality assurance.

When contacting support, please include your order number and the email used at checkout, a short description of your request, and any relevant photos. This helps us resolve your case as quickly as possible.

Related Policies

• Returns: Returns are accepted within 30 days of delivery. See our Returns Policy for full details.
• Warranty: Warranty coverage follows the product information and support guidance for each item.
• Payments: We accept credit cards and PayPal.

Volt Harbor Supply is operated and managed by Northgate Commerce Partners LLC, which coordinates fulfillment, shipping handoff, and returns processing with our logistics partners, and operates the customer service departments described above. Our postal address is 1420 Harborview Avenue, Suite 210, Portland, OR 97205, United States.

If anything about your shipment is unclear, contact us — our commitment is clear support before and after the order.