Privacy Policy

Privacy Policy

Last updated: August 27, 2026

This Privacy Policy explains how Volt Harbor Supply ("we," "us," or "our") handles personal information collected through voltharbor.shop. Volt Harbor Supply is the customer-facing storefront you interact with, and it is operated and managed by Northgate Commerce Partners LLC, a Pacific Northwest retail operations company. Northgate Commerce Partners LLC handles day-to-day storefront operation, order fulfillment coordination, customer service, promotions, and the quality and authenticity processes described on this site, while Volt Harbor Supply remains the brand under which you shop. Both names may appear in this policy; the data practices described apply to the storefront as a whole.

Information You Provide to Us

We collect information you choose to give us when you use voltharbor.shop, including:

• Order and checkout information: name, shipping address, email address, and order details when you place an order.
• Payment information: we accept credit cards and PayPal. Payment details are processed by our payment providers and are not stored in full on our systems.
• Support communications: the information you include when contacting us by email, such as the email address or order reference associated with your request, a description of the issue, and any photos you send.
• Promotion participation: information connected to your use of offers such as the SAVE15 coupon, which provides 15% off eligible items subject to checkout eligibility rules.

Information Collected Automatically

When you browse voltharbor.shop, we automatically receive certain technical information, such as your IP address, browser type, device characteristics, pages viewed, and referring website. This information helps us operate the site, understand how shoppers compare brands and product details, and keep the storefront secure.

Transaction and Support Records

We keep records of the orders you place, including items purchased, amounts paid, shipping details, and any returns requested within our 30-day return window. We also retain records of support communications, including messages routed to our specialist departments, so we can follow up until your issue is resolved and maintain consistent service history.

How We Use Information

We use personal information to:

• Process orders, coordinate fulfillment and shipping handoff with logistics partners, and handle returns processing.
• Provide customer support before and after the order, including order status lookups and responses through our department structure.
• Administer promotions, coupon eligibility, and pricing programs such as SAVE15.
• Maintain the quality review and authenticity verification processes described on these pages.
• Operate, secure, and improve the storefront and respond to legal or privacy requests.

Service Providers

We share information with trusted service providers who perform functions on our behalf, including payment processing, shipping and logistics, and email communication tools. These providers may only use your information to deliver their services to us. We do not sell your personal information.

Payment Processing

Credit card and PayPal payments are handled by dedicated payment processors. When you check out, your payment details are transmitted securely to the processor, and we receive only the confirmation and information needed to complete and support your order, such as the order amount and payment status.

Cookies and Similar Technologies

Voltharbor.shop uses cookies and similar technologies to keep the site functioning, remember items in your cart, measure site performance, and support features like checkout. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

Security

We use reasonable administrative and technical safeguards to protect personal information, including restricted access to order and support records and secure transmission of payment data. No method of transmission or storage is completely secure, but we work to protect your information and review our practices as part of day-to-day storefront operations.

Retention

We keep personal information only as long as needed for the purposes described in this policy, including order fulfillment, the 30-day return window, warranty and support guidance, accounting and legal recordkeeping, and the handling of privacy requests. Records handled by our legal and privacy department are retained according to our data handling practices.

Your Choices and Privacy Requests

You may request access to, correction of, or deletion of the personal information we hold about you, or ask questions about how it is used. To make a request, contact our dedicated legal and privacy department at legal-privacy@voltharbor.shop. Please include the email address or order reference associated with your request and a clear statement of what you are asking for. This department verifies requester identity or standing where required, documents the request, and provides a written response with the outcome and any next steps, typically within two business days during the service window. Unresolved legal or privacy matters escalate to the operations director and, where necessary, outside counsel.

Minors

Voltharbor.shop is intended for general audiences of adult shoppers and is not directed to children. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will address it.

Support Hours and Contacting Us

Customer support is available by email at support@voltharbor.shop. Our human support service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays. Messages received outside the window are queued and answered in the order received at the start of the next business day; orders and checkout remain available 24/7. For privacy matters specifically, use legal-privacy@voltharbor.shop as described above.

Changes to This Policy

We may update this Privacy Policy as our operations, service providers, or legal requirements change. The updated version will be posted on this page with a revised last updated date. Continued use of voltharbor.shop after a change constitutes acceptance of the updated policy.

Operating Entity

Storefront: Volt Harbor Supply (voltharbor.shop)
Operating entity: Northgate Commerce Partners LLC
Postal address: 1420 Harborview Avenue, Suite 210, Portland, OR 97205, United States