Refund Policy

Refund and Return Policy

Last updated: August 27, 2026

This policy explains how returns, refunds, and related claims work at Volt Harbor Supply (voltharbor.shop). Volt Harbor Supply is an independent, multi-brand specialist retailer operated and managed by Northgate Commerce Partners LLC, 1420 Harborview Avenue, Suite 210, Portland, OR 97205, United States. Our promise is clear support before and after the order — if anything about your purchase isn't right, we'll help you resolve it.

Return Window

Returns are accepted within 30 days of delivery. This 30-day window applies to all eligible items purchased on voltharbor.shop, counted from the date your order is delivered. You do not need to waive or shorten this window to receive any remedy described below.

Return Eligibility and Condition

To qualify for a return within the 30-day window, items should be:

• In the condition described on the product listing, with packaging, included accessories, and documentation as they arrived
• Accompanied by your order number so we can verify the purchase

We encourage you to inspect items on arrival: check the outer packaging seal, compare the product's model and serial markings against your order confirmation, verify included accessories against the listing, and for charging equipment confirm the label wattage matches the listing before first use. Photographing any discrepancy during unboxing helps us resolve issues quickly.

How to Start a Return or Refund Request

Contact our after-sales department at after-sales@voltharbor.shop with the following information:

• Your order number and delivery date
• The item name or SKU and the reason for the request
• Photos for any condition-related request

The after-sales team will verify your request against order and delivery records, provide return instructions, and confirm completion of your refund or replacement. You will receive a response within one business day during our service window.

Damaged, Incorrect, Quality, and Authenticity Concerns

If an item arrives damaged, is not the item you ordered, or you suspect it is not genuine, contact us right away. Suspected non-genuine items or safety concerns are escalated directly to our quality assurance department, which handles authenticity claim intake and investigation.

What to Provide

• Order number and purchase date from your confirmation email
• Photos of the item, packaging, and any labels or serial markings
• A brief description of the discrepancy or defect observed
• For charging equipment: the listed wattage versus the label shown on the unit

How Claims Are Reviewed

• Case acknowledgment — You receive a case number within one business day of first contact.
• Specialist review — Quality assurance reviews your submitted evidence against our purchasing and inspection records.
• Resolution decision — You receive a decision with an explanation, typically within three business days of complete evidence.
• Supplier batch audit — If a claim is confirmed, the affected supply source is audited and may be suspended.

Our Authenticity Commitment and Remedy

Northgate Commerce Partners LLC, which operates this storefront, guarantees that every item shipped is a genuine, brand-manufactured product sourced through authorized distributors or brand-approved supply channels with documented chain of custody. Open-market liquidation lots, unverified marketplace inventory, and untraceable gray-market stock are categorically excluded from purchasing.

If you ever receive an item that fails reasonable authenticity checks, we treat it as a serious fulfillment failure. You will receive a case number, a prepaid return label, and your choice of a full refund or replacement with equivalent authentic stock. Return shipping is covered by us, and confirmed claims are resolved at our cost — you will never be asked to negotiate with the manufacturer. Cases are tracked to closure, and the affected supplier batch is re-evaluated before any further sourcing.

Refunds

Once your return is received and reviewed, your refund is issued to your original payment method. We accept credit cards and PayPal, and refunds are returned through the same method used at checkout. The after-sales team confirms completion of your refund once processed.

Shipping Fees

Original shipping charges follow the shipping terms of your order — standard shipping is $8.00, and orders over $45.00 ship free. Return shipping is covered by us for confirmed authenticity or quality claims, as described above.

Exchanges

Where stock is available, you may choose a replacement with equivalent authentic stock instead of a refund, particularly for confirmed quality or authenticity claims. Contact after-sales@voltharbor.shop to arrange an exchange within the 30-day return window.

Warranty

Warranty follows product information and support guidance. Each listing reflects the manufacturer's current model specification and warranty support terms, reviewed before the product goes live. Our after-sales team can provide warranty guidance connecting you to the applicable manufacturer support terms.

Contact Us

Customer support is available by email. Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays. Messages received outside this window are queued and answered in the order received at the start of the next business day. Checkout and ordering remain available 24/7.

• Primary support: support@voltharbor.shop — for general inquiries, routing, and order status lookups; first response within one business day during the service window.
• After-sales: after-sales@voltharbor.shop — for returns, refunds, exchanges, cancellations, and warranty guidance; first response within one business day during the service window.
• Quality assurance: quality@voltharbor.shop — for authenticity claims and defect reports; acknowledgment within one business day of first contact and a decision typically within three business days of complete evidence.

Unresolved general cases escalate to the after-sales department lead; disputes about chargebacks or policy interpretation escalate to legal and privacy. Confirmed safety-related defects escalate to the operations director and, where required, to the relevant manufacturer recall channel.